To Each His Own: Creating Custom Dashboards for Operators and Analysts

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It’s always very annoying when I try to perform what seems like it would be fairly routine maintenance on a home appliance or worse – my car – only to find out that this seemingly simple thing I would like to do is actually quite difficult with the tools at my disposal. A little bit of research usually reveals that it actually is quite simple; I just have to buy this proprietary tool from the manufacturer for what seems like a ridiculous price, and then I can proceed.

Of course, it’s easy to understand why the manufacturer doesn’t want to make it easy for end users to service their product. They want you to buy a new one, or at the very least buy this overpriced tool from them so they can scrape every morsel of profit afforded by their built-in obsolescence.

It really makes me appreciate the simplicity and widespread application of some of our more traditional tools. Take a hammer, for instance. If you need to drive a nail into wood, it doesn’t matter if it’s a big nail, a little nail, a long nail, or a short nail. It doesn’t matter who manufactured it or when. All that matters is that it’s a nail. Just get a hammer; you’ll be fine.

This got me thinking. What if we had a hammer for every type of nail available? What if each hammer was perfectly sized, shaped, weighted and balanced for each particular nail? And what if that perfect hammer was always available to you every time you needed it. This isn’t realistic, obviously, but it reminds me of some of the things I hear from our customers.

One of the great benefits cited by our end users is the ability to create custom dashboards for the different work responsibilities in their organizations. The same system is used to create maintenance dashboards for technicians, control panels for operators, system overviews for managers, reports for analysts, and even special dashboards for contractors and vendors. By providing every member of the team with a real-time view of exactly the information they need to do their jobs and nothing more, each person is empowered to do their jobs with the utmost efficiency – improving the speed and accuracy of decision-making as well as increasing the capacity for planning.

In the past, so much of our data visualization was tied to the device from which the data was drawn. If you wanted to know something about a particular machine, you had to look at the same picture as everyone else, regardless of what you needed to see.

Some modern software platforms like B-Scada’s Status products eliminate this need to tie visualizations to the device from which the data is drawn. It is now possible to visualize data from multiple devices at multiple locations through the same interface. This allows for a new concept in user interface design: rather than displaying all available information about this particular thing, you can now display all information relevant to a particular task or set of tasks.

It’s not quite “a hammer for every nail”; it’s more like a complete tool set tailored to every job, containing exactly the tools you need and nothing more. It’s really been a transformative development for many organizations.

B-Scada recently released a case study detailing how one prominent North American electric utility used Status to create a system of customized views for their operators, managers, and analysts, providing specific insights into the real-time status of their generation resources:

Read It Now

 

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3 Reasons You Should Consider Giving Your Process Operators Mobile Devices

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That’s right. It’s time to own up to the fact that the majority of us are using phones and tablets to do business everyday. We buy, sell, trade, learn, teach, and all manner of horrible and wonderful things that we have always done (no, not everyone does horrible things, but don’t act like the things you do are always so wonderful either) all with the aid of portable devices that allow us to move freely about our lives without being tethered to a desk chair.

Why, then, is it so difficult for some people to recognize that our industrial process operators and technicians – who are so often stuck behind a stationary HMI or calling from the field to speak with someone who is – would be far better equipped to do their jobs if only they were afforded the same conveniences they afford themselves in their lives outside of work.

I know there are concerns about security – about opening some digital wormhole through which all sorts of nefarious activity could be invited. There are concerns about ill-intentioned deviants having potential access to sensitive process data – which is not only proprietary, but often essential to our infrastrucure – as well there should be. But it’s not like these potential problems didn’t exist before mobile devices, and while some concerns are certainly valid, mobile devices provide a number of key benefits and opportunities that cannot be ignored:

 

  • For Remote Management of Disparate Assets
    This one seems pretty obvious, but imagine the amount of time that could be saved by not having to manually inspect field equipment or call back to the control station every time there is a simple question.
  • For Constant Access to a Portable Media Viewer
    How can you ensure that operators and techs always have access to the latest work masters, training videos, etc.? Upload or edit a document and make your changes instantly available to all relevant perties – regradless of where they are or what they’re doing.
  • For Instant access to Forms and Form Data
    Create Purchase Orders or close Work Requests from anywhere. Assign new owners or upload a picture you just snapped and attach it to a Job. The possibilities are nearly unlimited.

 

Sure, there are only three benfits listed here, but without much thought I’m sure you could think of a few more. Let me know in the comments below.

And for some additional food for for thought, check out this white paper on “The Benefits of Mobile HMIs” and tell me I’m not absolutely right about this:

Download White Paper